Horrible experience. Rude manager. Inexperienced “master stylists” for curly hair.I have naturally curly hair (3b/3c, I have attached a picture) and wanted a simple blow out. I went with my sister, who has slightly curlier and thicker hair, thankfully she had a positive experience. I cannot say the same for myself.I had a terrible blow out here, and my hair frizzed up and was poofy within 30 minutes (picture attached). I came back the next day, they attempted to fix my style and the same thing happened. I was genuinely confused as I’ve never had this happen. When I’ve gotten a blow out in the past the silky smooth results have lasted at least a week (I’ve attached a picture of my last blowout, a week later without touch ups).When I asked them to redo it or offer me a refund, I was told my hair is too curly and unmanageable and that it’s damaged and I require a treatment if I want the results I’m asking for. Instead of taking accountability for their lack of knowledge of curly hair, they placed the blame on my hair texture. I was made to feel like this was a matter of me not understanding my hair type and having unrealistic expectations of service rather than a lack of experience from the stylists I encountered.After going back and forth multiple times, I got my money back but the manager laughed in my face and told me that I was simply angry and refused to listen to expert advice on my hair.I’ve given them 2 stars for providing me with my refund and trying to fix their initial poor work. However, the treatment I received when I went back for a third time was unacceptable and left a sour taste in my mouth. I have never gone back to a stylist to have them fix their work. I hope they grow from this and provide better quality service in the future.
I did hair mask and hair cut and blowdry with hairstylist Joe! Literally THE BEST YOU CAN EVER TRUST WITH YOUR HAIR! I PROMISE YOU WILL NOT REGRET!thank you OTG for the great service, hospitality and having a great team
Absolutely thrilled with my experience! Joe did my hair blow-dry and left it feeling sleek and voluminous, exactly what I wanted. Bona’s threading skills were impeccable, and my brows have never looked better.Highly recommend this salon especially with its friendly atmosphere that makes it a definitive 5-star choice!!!
I went in to get my bangs cut. I usually don’t expect much but wow!!! He left all of my hair so shiny and beautiful. I was so happy that someone finally knew exactly what they were doing and was such a professional. Go here if you want professionalism and expertise
I am allowes happy to make my nails in your sallon and good service . Very professional girls. I will back to you soon. Thank you ❤️❤️❤️
Be aware from this salon !!!! I had most terrible experience from this salon it is my big mistake to chose this salon on my anniversary day. The hairdresser burned my scalp and skin. since the beginning i noticed something is wrong and unprofessional person was dying my hair and i felt burning feeling itchy and numb. I told him it was hurting but he said to me, it is like this so after waiting for 3 hours and i couldn’t finish the service i run out from this salon . There were Russian woman who’s receptionist and owner Jack both attacking to me shouting telling me bad words because i left out. They kept shouting asking money instead of apology they claimed 2500 dirhams for this service i said i am not going to pay such amount for this bad service, and they keep insulting and attacking me and they wanted to call police etc .. and i paid 1400 dirhams for what i got, which is nothing nice hair but redness itchy. But wheres customer right with such a bad behavior, so scary.At the end i got allergy taking medicine , lost my special day and got trauma from all these negative people even I don’t want one star for them…. Minus 1000 stars
I did my hair with Ghada and Joe! Both were amazing i left very satisfied they were friendly and very professional
Bona was absolutely amazing! She took her time and was extremely patient and sweet. I would highly recommend her.
Absolutely awesome experience at OTG salon!Throughout the process, the team ensured my comfort and satisfaction, from the moment I walked in till the final result.I always do highlights in this salon. It looks natural, adding a beautiful touch to my hair.I highly recommend this salon to those who are looking for top hair service and welcoming and professional environment!
I’ve known OTG salon for 4 months ,all the services are really professional! I have done 4 times nail service with Merry which were amazing!And Also I did hair cut with their professional hair team which was incredible! I highly recommend this beauty salon to everyone
An outstanding rating of a million stars! This salon is graced with an incredibly authentic and skilled team of hairdressers. Jack is nothing short of a wizard with his remarkable talent. Every hair he touches transforms, becoming more beautiful and seemingly longer in an instant. He stands out in the industry as a hairdresser who provides genuinely helpful advice rather than just trying to sell his services.The rest of the team are equally impressive, each bringing their unique flair to the salon. The manager (who’s looks like a model) creates a welcoming atmosphere, making everyone feel like part of a big family. I always recommend this delightful place to my friends and family.
My first haircut in Dubai and Thom did a fabulous job. Got the brief right and I loved my haircut. Thank you will visit again
Ive been going here for three years now, and honestly, its the best. The hair stylists are top-notch, and Joe, Hes the king of blowouts! My hair stays looking great for days after his touch!
It is one of the best salon I have ever known. My hair stylist is Joe and his work is just wonderful. I got my hair colour done by him. Thank you Joe for giving me new look.❤️
Malik was very talented and pays attention to details. I did the hair Botox treatment and very happy with the process. Thanks again
Second time here and Hera is absolutely amazing. Thorough and skilled. Will definitely recommend!
So unprofessional. I will never go back to this salon.I went there to get hair extensions and the total amount was 6,000 aed. I was running late as I was there from 10am to 6.30pm for this service. I wanted to pay and leave.At that moment, the lady told me she only accepts cash. I told her its not possible and that I will be paying with the card machine. She then said it was better for her if I do a bank transfer and I agreed only to accommodate her.I warned her that with rakbank it takes 8 hours before i can initiate a transfer but she still wanted it. I took extra time to get her info and have this entire conversation knowing I was already very late.The next day I wake up and see threat messages. She called me 10 times on a sunday morning and said she was going to call the police if I did not pay.The level of disrespect for their own clients is something that is absolutely unbelievable for Dubai standards.I have been living here for 13 years and have never witnessed this. One thing is sure I will never ever ever go back to this salon.The only person who is worth it in this salon is hair stylist Jack, who is very professional, kind and talented.There are a million very good salons in Dubai, treating your clients with respect and professionalism is not an option.
Jack is amazing! I am picky on who cuts or colors my hair, but I trust this place to always deliver. The salon always takes care of its clients, they deliver an outstanding service!
Lovely team of professional hairstylists, they are always happy to assist and helpful to make me prettier. Jack will make sure to choose a suitable hairstyle for my face. Friendly receptionist will make sure to set an appointment that will fit perfectly in your busy schedules. I have been going to this saloon almost 2 years. Love it !!!
Jack is no doubt the best hairdresser in Dubai. I’m using his services for 7 years and will never change. He knows how to deal with gentle blond hair from nature. For all Slavic girls who are naturally blond highly recommended!
First time I came to this salon 💇♀️ 3 years ago and I have never been disappointed.Jacky knows all the newest cut techniques and trends and always result is stunning.They are using also hiqh quality products: Kerastase, Kevin Murphy which I love it.Today I did highlights, my hair looks fresh and shining.
Great hair salon very professional and friendly staff .I specially like joe . Hi takes good care of the quality of my hair while doing a long lasting blow dry .
The best team!!.I’ve been coming to the salon for 3 years and not once did i do to another one. Amazing service!!.I tried the colors there and the colors were amazinggggg and the teams technique is beautiful!!!.
Hello, I want o share that I come here since last 3 years and I love Jack , he is the best colorist I have ever met. 3 years ago I transformed form brunet to light brown and later I came to blond. Its an amazing transformation and what’s most important- no hair damage with any type of color
The staff is lovely and they made me feel a princess for the whole duration of the treatment. My color was perfectly done as well as my pedicure!
This is my favorite place ever! Always coming here for haircut, hair color and never been disappointed. I love the team, everyone is so kind and professional! I feel happy to come here and always will recommend this salon to my friendsHighly recommended🫶🏼🫶🏼🫶🏼
Its always nice to come and visit Jack in his Salon ..Best Color and hair cut ever in town..you always stick to your stylist and follow him wherever he goes. Thanx Jack and Joe for the amazing experience.. u never failed to put a smile on my face
Misy did my classic eyelash extention and i couldnt be happier with the result! Exactly what i wanted and requsted. Excellent customer service.
Amazing colorist Malik!!! Super happy. Would come back
The best salon ever.. my favourite hair stylist is Joe, such a professional and amazing person. He is the one who is doing my hair colour and Iam so satisfied with his work. ❤️
I have known Jack for over 6yrs now And I don’t let anyone else touch my hair. He is hands down the best in town! Highly recommend the Salon.
It has been years that I use their service. I just also did my full hair cut and color and highlights and as always love it. What I like is that they take good care of hair health wise.
This is a great hair salon! Always had the best experience. My hairdresser Joe is super talented! Defo recommend
I did my hair color and highlight there with Jack. I can say he is number one! So professional & patiant he is. Very nice in behaviours. He is really taking care of ur hair and doing his job in highest level of quality. Highly recommend this salon. They are so customer friendly and professional. Def i will go again & again & again!
I wouldn’t recommend this salon for blow dry for long hair. My curls looked good 30 minutes after the blow-dry and then it was all flat and with no volume and the curls were gone.. Definitely not professionals.(Note my hair wasn’t done by one of the guys there it was done by a woman that I can’t remember her name) maybe I was just unlucky and the guys do a better job..
JOE is amazing!! So professional and passionateHe will take care of you from A to Z and respect what you want. Highly recommended!
Great haircuts, hair color and blow dry with Jack. Amazing makeup with Malek. The staff is very friendly and welcoming. I highly recommend!
Lovely service with Joe!! He makes the perfect bangs and curls and is very sweet. Curls last all day.
This is my favorite beauty salon in Dubai! I’ve been going here for over 1 year to do my lashes and nails! Always perfect result, amazing service and professional staff. I’ve tried a few other beauty salons before but since I had my first treatment here I’m always coming back here!Lots of love to this beauty salon ❤️
Can’t thanks enough Mr Jack for job he has done with my hair,in 3 different salons I have been told that I can’t go blonde but Jack did it for me and I can’t explain how happy I am, every one in salon is super friendly and nice, and I can’t wait to go back again😆😆🎊🎊🎉🎉🌺🌺
I love OTG Beauty Salon! It is my favorite Salon. And I ONLY do my lashes and eyebrows and hair ( blow dry / color/ cut) at OTG - since 2 Years now ✨ the staff is so so friendly and professional, I feel like home🤍
The best eyelash service I have ever gotten. Kamila the technician is amazing, she checks all your natural lashes to find what lash type and weight suits you, and is very good at designing a shape that will accentuate your eyes. OnTheGo staff also provides great service, communicates to confirm the appointment, etc. and the place is very clean and bright. I would recommend Eyelash extensions here to anyone
I love this Beaty center, the best hair dresser ever! Thank you Jack for amazing job, always super satisfied))) Very friendly atmosphere here) Recommend 🫶
Had my lashes done with Kamilla over a week ago before going on holiday and not a single lash has fallen out! They have survived through a windy safari, hot humid weather and constantly have been in the pool. Her technique and products used are very professional, will be coming back again. 10/10
Im in dubai for the week, a friend told me to go to this salon, and i’ve no regret, best hairdresser, and my pedicure is just perfect. thank you so much at the staff for making me so pretty !
Had a great experience, They completely understand what actually I am looking for either it’s for nails or my looks I wanted To change. I just love the staff how perfectly they deals
Otg is a excellent salon I always go for highlights the girl name is wiidad is amazing in roots color n highlights all staff is great they really work hard i want u guys facials also so we don’t hv to go in other salon
They are very friendly and Bona does my eyebrows perfectly everytime :)
The best place to do all your hair treatments, haircut and hair color 😍The team is super nice, gives always a warm welcome, smile and creating an atmosphere of celebrations 🤍Always coming back!
Very professional stylists work here. I always visit Joe for hair style and colouring. Always perfect results. Prices are very good 👌🏼
Best best best salon in DubaiHair colouring , hair cut , blow dry speciallyVery professionally staff ☄️☄️☄️
Best salon ever you can find in this area. They are listening and caring, very lovely and friendly staff. The management is so lovely😊 I love it and highly recommended ❤️
Amazing service and my favorite hair salon in Dubai. Special thanks to Joe who always does my hair perfectly! Highly recommended
Best nail salon in dubai!
Hair color , was a great experience I have experienced.Well done Malik!
Dear Simin, the salon is extremely clean, the way the staff treats the customer is excellent and the service is professional, and it is always on time, which is very important. Thank you for the good and professional team you have.
Im not just a client, because of the warm friendly staff, I feel like Im with family. Jack does a pretty decent cut, too. Just kidding!! Hes the best!!!!
Amazing services for hair and nails. Staff polite and professional especially Jack, the best hairdresser in Dubai.
Widad is my go-to hairdresser in Dubai! Love her work and her energy!OTT has the most professional and fun team :)
Always back with pleasure 😍Thank you guys for the most amazing services ❤️
He is the one best hairdresser that i try here in dubai JOe he do my hair color very nice and he is so friendly people
I have been doing my hair color and extension with Wedad, I love my hair more everytime she is amazing super professionnel and super friendly
The best colour and extensions service I’ve had in Dubai! I also come here twice a week for blow drys and they are always amazing
Amazing experience with qualified team. Jack is always making sure that your hairstyle is exceed your expectations.
Otg beauty salon, stuff sooo kindly And lovely, I did my hair and nails its excellent
Such a good salon, Jack is a wizard with hair… Definitely recommend. :)
Outstanding service .I only come over here to do my hair .Jack is top hair stylist
Simply the best at everything they do…! My blow dry, eyebrows, mani padi never looked better.. beautiful salon and people with a great atmosphere ❤️
I used to do my hair and my nails here whenever i come to Dubai; They r so professionalI really recommend them.
Amazing gel manicure! Hera is fantastic and I’m excited to come back :)
Hera is a very nice and professional girl, if you want to have the perfect nails try her
The best salon Ive been to in Dubai, and I will always be back! excellent service and products of the best quality!! 😃😍
Everything was perfect for me, thanks for the good environment and good treatment🙏🏻🥰
Best beauty salon in dubai, whenever i go to this salon i just feel safe and get the best services without being worried 🙏
I dont recommend this place at all they are not professional, i did gelish manicure and pedicure, which the result was absolutely joke very thick i told the girl this not nice and its thick and she just ignored me , very impolite employees,i paid 480 for this results 🤦🏼♀️
I did pedicure with Mary.. it was amazingshe did for me so nice
BONA she is the best. She did great JobThanks
Thank you very much for your professional serviceI would like to come back to your salon, everything was great
I love how they do my nails. One of the best salon in downtown.👍
The person it’s so friendly and I’m reallly happy about my hair !
Jack is an amazing hair stylist with a lot creativity for all nationalities, Strongly recommended!!!
Every time I visit Dubai I go to OTG to Wedad. Very professional and fast and makes the best styling ever.
Best salon in Dubai ! Very professional and friendly team ! Joe and Jack are the best !
I would never change this place for any other salon! Theyre the best 🤩
The best salon in downtown,im so happy with my hair and nail services
OTG is amazing place and Jack is super talented overall experience is very good
Exceptional service very professional in all aspects been going to them for two years. Highly recommended, make your booking now !
Best salon ever especially the hair stylist malik he is an artist 🙏🏼🤍
Best hairdresser in town. I Highly recommend it
Very nice looking salon, and pretty people working here. Come here for sure!
The best salone in town with very professional staff and high end products. I highly recommended.
They give the best blow outs and super nice !!! Luv Jack !
If you looking for a good hair salon with professionalism this is the placeGo for a name Malik if you want perfect hair
Amazing service ! Joe did my hair super Fast and nice
Widad is great I’ve been coming to her for years for my streaks :)
This is my favorite salon in the entire UAE. Jack is the best 🤍
Charli the best hair stylist i love my hair
Charlie is excellent for a wavy blow dry
Jack is the best master for blond❤️
Amazing experienceGood guidelinesAnd ultimate job doneI am extremely happy 😊
Best salon in UAEThanks for amazing service
Fabulous service, would definitely recommend.
The best in Dubai Jack hairdresser ❤️
Truly great experience in terms of quality and customer service. My second home definitely recommended
Always very helpful and do a great job
I love this place! The quickest blow dry and always the best work
Fast and, kindly. Perfect result at the right price.
Jack is the best one in dubai
The best place for hairs , pro team 💗
Always ask for Widad she’s the best!
Hera and Bona are amazing for nails 🥰
Very good service and nice blow dry and hair treatment
Hera roselle amazing masters, nice place
Best hair salon in Dubai!
Great work and lively ambiance
One of the best beauty salon in dubai!
It’s the best I love it so good
Amazing hairstyle ;)Ask for Jack
Always looks nice in the end and I love it
You are the best in town with professional team 😻
Widad the most amazing hairstylist 🤍
Amazing salon with talented staff
Staff was very sweet and service was great 💕
The best salon in dubai
Great hair dress and nails
Had a great experience!
Best team!
The best
The best salon in Downtown
Best hairdresser in the world
All the team are amazing
The best salon in dubai♥️
Ellie is the best !!!
Highly recomended
My favorite salon
Professional team ❤️
The best salon in dubai
Best of the best
I come here every three days to style my hair. The team does a great job. I am satisfied with the results every time.They always spontaneously have time for me and greet me with a smile.I am recommended products that suit my hair. I can recommend it to everyone.
The installation of the eyelashes was very bad. From the second day, they seemed to fall apart, unfortunately, but the employee was cheerful
Everything is good about the salon, the location and the staff, especially Jack, the best one for hair 👍🏼
A very beautiful and quiet place