I had an appointment at 12:00 pm which I booked days in advanced. When I reached the clinic at 11:55 am, the lady working there told me my appointment is booked at 12:30 pm. They change your appointment without notifying you. I waited 30 mins and after that I checked again with the receptionist and she keeps telling me the technician will be done shortly. It took 1 hour. Besides all of that, laser is expensive, they change their prices depending on their preference. Also really rude laser technician wouldn’t even say hi or how are you. Never going back again and I advise not too at allllllll
I got burned from doing my lazer hair treatment at this clinic. I now have black spots on my arms from how hot the machine was, and this is despite me showing the worker that I was in pain. This place had very poor service already and now theyre mishandling the lazer machine.
No one and I repeat NO ONE does it like Smita!!!! 🥇The best laser hair removal technician EVER!!Skills ☑️Professionalism ☑️People skills ☑️Sense of humour ☑️Glad I found Cocoona after years of being fried (burnt) by all types of lasers. Being a dark skinned woman, it’s taken years of scarring to finally find a place that listens and understands what works on my skin type!Highly recommend ⭐️⭐️⭐️⭐️⭐️
Poor service. I called to book an appointment and they said they’d call back but never did. It happened several times. Had to chase them. Then when I finally booked the appointment at 7:30pm, they called me few hours earlier to ask if I could come and start at 7pm instead so I did. I had to wait until 7:30pm anyway :) … not to mention that they didn’t know if I had a paid package with them already. Every single employee asked me if I had one or not, it’s almost like they don’t have a system.
After reading the reviews, went to the clinic 3-4 times .. unfortunately it was below expectations..No respect , unprofessional and waste of time..Empty reception , late therapists , and they really don’t care if you are there! My last visit l left the clinic after waiting for the therapist approximately 30 mins , no excuses and the receptionist didn’t care at all and even didn’t call..
I am Too late to write review but I rly wanted bcus everyday I feel sham to look at my body … After Tummy tuck done by Dr Poonam in Cocona Cinic Al wasl Dubai .She ruined the look of results for even normal Tummy tuck . HD look even I can’t expect ..She left my side handleShe made my scars so big and scaryAnd my lower belly didn’t seem look how they commit of their Tummy tuck surgery Resulting..As I am watching every day Dr Sanjay CEO of CinicThat they have so much knowledge and they are one of best in Plastic surgery Surgeons in their Cinic as they Commit .🙄I can’t go through again the same OT and my body recovery sessionBut I got one chance in my to get my choice or normal look body and Dr Poonam is ruined itAnd stretches done by old technologyMy tummy tucks scar uneven line ,My unappropriate Fat not removed from the bellySo it seems wired to see to even myself ..I highly recommend pls don’t go there .. might they offer u discounts but they will leave to regretted for rest of life ..Dr Poonam good in speak and talk but neighter she is agree or know her work …M super sad 😔 & upset 😢 .I can’t go under surgery again ..but every day m causing myself to go them for their unprofessional way of do surgery on Me .Thanks .
I d been there for a face contouring and skin booster and the result was more than amazing with Dr Doa 😍 I e been her patient for almost 3 years and I cannot trust anyone except her...mashallah she s blessed with magical fingers and she s a good listener and advicer 😍 the best in uae definitely will come back and recommend ❤️
Very clean and professional clinic, doctor yousef did a great job. 10/10 recommend💯
Procedure was painful and completely rushed, doctor came late and rushed the procedure ( appointment at 12, finished at 1:30) and the procedure should not take that long, i did this procedure before in other clinics and it was not that painful, so im wondering what happened here. Im not visiting again.
Baaaaad service they double booked ppl and they confirm they appointments with confirmation same-day i came earlier and i was waiting 40 mins for my appointment and i didn’t do my service after that !! I called the call center and no one called me backnot only me most pf the clients are waiting with same issues !!
I had burns and irritation during treatment,the specialist therapist is not professional and not concerned to my notes during the treatment The branch had no information about the visit and perviously records , and when filing a complaint, they offered to send pictures to the doctor and I refused so they close the issueCustomer services is horrible
Ive been doing laser hair removal for a while now. However I wasn’t getting the results I was hearing about until I came to this place with Shalita. Honestly, the results speak for themselves, and also the service, cleanliness, and overall attitude of the people therespecially my therapist Shalita, make this place on of the best if not the best in Dubai.
Very good service Chayma. And Laila the best thanks for the good service
Very good place I liked there treatment for the people and also I like miss nahed a lot also I really liked the laser!!(full body)
I literally saw difference in the FIRST session of body laser, and trust me, THE BEST laser therapist is Dr.Shalita.Just try one session and trust me you’ll never want to go to any other clinic again!!
I have had a pleasant experience with the service provided by Shalitha. I had LASER hair removal and had excellent outcome. She is extremely neat and gentle. Makes me comfortable. Do visit Cocoona and ask for Shalitha for the services that she provides. My best wishes.
I have been going for laser hair removal to Cocoona Mirdif for the past 3 years and specifically with Shalita as her work is very professional and clean. Before having laser appointments with Shalita, I visited many different clinics but the quality of work was not as good. Therefore, I would highly recommend Shalita for your upcoming laser sessions!
The best clinic I ever went to, they are very good, professional staff and they have the best service and nice offers. THEY HAVE THE BEST HAIR REMOVAL MACHINE, I’ve tried so many machines before in other clinics but I couldn’t see good results. I’ve been going to this clinic for about 2 years. Quick results with the best therapist mrs. Shalita 💕”she is very professional and friendly”. Plus, they’ve got the best facial. I highly recommend going to this clinic. Its is the best.
I have been going to cocoona mirdif since almost two years now.Honestly their laser service and machine are really incredible. I have tried many places who keep offering cheaper prices but I never get even 10% change in my hair growth.Since I have been going there, the hair stopped growing completely in most areas. The remaining areas only needs touch up every 2-3 months.I highly recommend going the technician (Shalita). The only one I really trust because she takes extra care in covering all parts and when I discussed with her some of my concerns regarding my hands she tried using different approaches and I couldn’t be happier with the result. She’s clam and focused and chat when the customer wants and that’s really nice as she gives the customer needed space. She’s remembers previous conversations and makes the customer feel at ease completely. She’s really professional and quite knowledgeable in her field.
I have had a pleasant experience with the service provided by Shalitha. She assisted jn LASER hair removal that had excellent outcome. A very watm arm gentle person and made me extreamly comfortable and also answered all my queries. I would recommend any one visitinv Cocoona to ask for Shalitha for the services that she provides.
Mrs.ShelitaI would like to thank you for ur wonderful job that your doing with your patients as your treading them lovely way and give them full relaxation, during ur working ,I advised everyone to try her outstanding work and her services as well for her patients ❤.Thank you Shelita mam .Thank you Cocoona center. 😊
Cocona Mirdif is always my 1st choice for the RF microneedling procedure. I specifically ask for Mrs Shalita to do it for me. I trust no one else but her. Recently, did the dermapen treatment with her. She does it so gently knowing that I have very low pain threshold. I know I am in perfect hands. Bless her!
I have been attending Cocoona Centre Mirdif for over two years and it’s been the best experience. I highly recommend Shalita for any laser treatments as she is highly knowledgeable and makes you feel comfortable.
Best clinic for hair, body and skin enhancement .. I have been dealing with them for years, not commercial but rather gives you the advises and treatment you really need.. reasonable prices and good consultation, my favorite expert is Mrs. Shalita, she’s very professional with good experience in skin treatment, highly recommended !
Best laser hair removal experience with Ms. Shalita! Incredibly professional and makes you feel at ease and comfortable instantly.
I really recommend the laser service, I have seen a great difference and the overall quality, efficiency, and speed of the procedure makes it a really worthy experience. Shalita is an amazing technician, I recommend her for the procedure.
Impeccable service by laser technician Ms. Smita. Very attentive and thorough, she gives special attention to all her clients. I would highly recommend Smita and would join her in case she moved to another clinic :)
I have been going to cocoona clinic for a while specifically for Shalita, she is very professional and punctual, I would recommend the clinic and specially Shalita for laser hair removal treatment.
I did first time prp with them, first of all the nurse was not professional, I almost fainted from the pain while she kept moving needle in my vein !!! And they did not also numb my scalp before treatment even though I have mentioned its my first time ! Wasnt a good exprience
Very bad experience they took my money 3000 dhrs and didn’t give me bill and then when i want to cancel the package the refused specialy miss nehal the manager and told me I don’t have any right there i hope this message reach to the owner to know how the staff deal with the customer,, the worst service and clinic ever i met…
Great service ♥️♥️♥️♥️great thanks to dr anup for the transplant, and merdiv team along with nahed ♥️♥️ thank you for the great experience and hopefully more success to the future
I take Laiser treatment with Mrs. Shalita she is perfect, she is one of the best therapist I ever met in Dubai .well experinesed and supportive also gives good advice.
Best of the bestRasha is an awesome person. Very professional. Shes down to earth and easy to express your needs. Thx a million for your awesome service
I had the best experience for my acne scares with Smita, I have been suffering form acne scares for years and she suggested doing Vivatci micro needling treatment for my skin, once a month for 4 months and the results were amazing.. I highly recommend Smita and this is an honest review as she professional and will recommend the suitable treatment for your skin type.Nermin
Don’t go… I did Botox with Dr. Punam with no results! Either she is pretending to inject or they are using bad products! Waste of money .
Horrible customer service. Their WhatsApp is out of control and keeps spamming. They don’t even respond on it. Also, they don’t have a clear price list, and keep changing the price according to their mood.
Love the whole experience that shalita provides in her laser treatments.Very pleasant and professional person .
I really like Cocoona, I always book in with Shalita as I know I am in safe hand with her , she has really taken care of my skin.
Very nice and welcoming.Im a permanent customerAlso, I must commend Ms. Sharlita for her great work
Hi everyone I am highly recommend to go to cocona clinic for laser treatment Mrs shalita is excellent laser specialist in with love caring of patient
I would really recommend Dr Anup Sarda. He is very caring and professional. Took the time to see what I wanted and am super happy with the results.
Amazing results with Dr. Smita for laser and she is so friendly and always welcoming.💕
I love this place, good prices and best laser hair removal experience with Ms. Manju ❤️
Shalita is the best part of cocoona clinic, I’ve been to many places no result like what I’ve got with shalita in cocoona 👏🏼
I visited for laser hair removal and the service and level of professionalism was excellent. I highly recommend this place
I loved the experience. The specialists are great and the clinic is very clean.
Youre hiring horrible people in the customer service, I called to have some information and take an appointment, the arab lady was very rude and talking loudly.... Not professional at all !!!!!!!!!!!
I love their services especially laser with shalita👍🏻👍🏻
Omg the staff is amazing .. Would always go to Shelita... she is amazinggggg!🤗🤗🤗🤗🤗
Really a 5 star place!!! From the doctors to the assistance personnel. Outstanding.. Thank you 😊
Thanks for the Amazing service
Highly recommended - very professional. Special thanks to Shalita!
Professional services and very clean clinic. Try them and you will never go somewhere else!
They dont answer i tried calling them several times and they didnt bother calling back.
Its nice place + good quality and best price
Very good clinic with nice management
Great job Rasha
The Best👍
Very nice services 👍
Highly recommended clinic 👍🏻👍🏻
Toooo expensive
Perfect 😍😍
I thank Dr. Hazem for his good behavior and Miss Shaima for her good behavior
I saw the clinic’s advertisements on Instagram, so I said, “I will take the risk and go, but thank God, I got success with Dr. Ruwaida Sweety, a treatment plan for me, and those around me noticed the difference from the second session.”
It was a wonderful experience with skin specialist Laila. It made a huge difference in my skin for the better. I will deal with her constantly
Frankly speaking, the clinic is clean and the treatment is upscale. In addition, they are committed to appointments and are never late 👍
I never advise anyone to deal with this center, especially Botox. I don’t know what they mix with it. I feel like they inject water. I don’t know how. Their prices are expensive, and Botox does not last 3 weeks. No, they do not care. They do not even care about Zeina’s service. There is no experience, and the materials they use are definitely expired! They mock people.I want everyone to know I had a botox at this clinic..it was supposed to last at least two months..it didnt even last 3 weeks. Im so mad 😠 I feel like they injected me with water even when I went back for booster they said wait another week to see results but nothing happened. They just care to take my money. When I called they ignored my complaint they did not offer anything. I just wanted to share my experience.
Regardless, the prices are more expensive than other clinics, and the reason is: they care about customers and treat them more than others, and the proof is that my appointment is at 10:30, and now it is 10:50, and the clinic is still closed, not that they are open, and there is an appointment schedule, no, the entire clinic is closed.Mashallah for the pampering and attention franklyMany stars for you
Omg this time this timeAmazing place, amazing management, everything is excellent
A wonderful clinic that deserves all the excellence
The best and most wonderful branch manager, Rasha Al-Beik
Wonderful with Rasha Al-Beik
Excellent management